|
Payment
- At time of reservation one night's deposit is required via credit card. The balance of your reservation is settled on arrival.
- Reservations made 5 days or less prior to arrival are charged in full at time of reservation.
- We do not split bills ~ that needs to be handled between you and the party you travel with.
Your Stay
- Your reservation is not a contract of tenance ~ you may be asked to leave the Inn and be removed from the property due to disturbance of any sort or behavior which we deem unsuitable.
Damages
- You are guests in our Inn. We ask that you please respect the Inn and our belongings in it. Damages incurred to the Inn and/or your Suite during your stay, i.e., furnishings, overflowing of a shower or Jacuzzi, stained bed linens or towels, rugs, lost/missing items etc will be charged to your credit card on file ~ we determine the charges which are non-negotiable and might vary depending on the actions taken ~ i.e. the need of a plumber, dry cleaning, total replacement of an item, etc.
No Smoking Policy
- There is a 100% No Smoking policy inside the Inn/your suite.
Smoking is permitted on the decks/porches only. Be sure that smoke does migrate into your room from the deck or porch. There will be a $200.00 charge if any evidence of smoke is detected in the suite/cottage.
Cancellation Policy
- Prior to 14 days of arrival, a refund /credit will be given minus a $50.00 re-booking fee (per Suite)
- Refunds are not given for reservations cancelled within 13 days or less prior to your arrival. A non-transferable voucher (valid for 6 months) will be issued to use for a later reservation minus the $50.00 re-booking fee (per Suite). The voucher reservation may not be rescheduled after it is made ~ if this occurs, the value of the voucher will be forfeited. Cancellation voucher may not be used in the months of June, October, November or Valentine's Day, New Year's Eve, New Year's Day, Holidays or Festivals/Special Events.
No-Show
- If you do not arrive for your reservation, i.e. no-show, the amount that has been paid is non-refundable and may not be used as a "balance" to re-schedule.
Rescheduling of a Reservation
- If you reschedule your reservation with less than fourteen (14) days notice, you will be charged an $50.00 re-booking fee. If you reschedule your reservation more than once you will be charged a $75.00 re-booking fee the second time and each time after that.
One Night Stay
- Heart of the Hills is one of the very few Inns who accepts a one-night stay. Your one night stay is paid in full at the time your reservation is made. Cancellation terms as noted above.
Early Departure
- There is no refund for an early departure of any sort regardless of the situation.
Inclement Weather
- If you must cancel or re-schedule your reservation due to inclement weather, your balance will be charged and you will be issued a non-transferable voucher in the full amount of your reservation. Your voucher is valid for six (6) months.
Personal Items
- We are not responsible for personal items left behind. Please check your Suite thoroughly when you are leaving.
Packages/Specials
- Packages require a 100% charge upon reservation ~ the charge is non-refundable.
Keys
- You are given one key to your suite on arrival. If your key is lost there is a $45.00 locksmith change to replace the key.
Pets
- While I am a BIG animal lover, out of the respect to my guests I restrict pets in the suites. Visit with me on this issue.
Kids
- While I respect parents & their children, Heart of the Hills has the theme: relax, romance, refresh and somehow children do not fit in to that theme well.
- Children under the age of 12 are restricted. Please discuss this with the innkeeper prior to booking.
|
