Policies

Payment

• At time of reservation one night's deposit is required via credit card. The balance of your reservation is settled via credit card on file the day prior to your arrival.
• Reservations made 14 days or less prior to arrival are charged in full at time of reservation. 
• We do not split bills ~ that needs to be handled between you and the party you travel with.

• Your reservation is not a contract of tenancy ~ you may be asked to leave the Inn and be removed from the property due to disturbance of any sort or behavior which we deem unsuitable.

• You are guests in our Inn. We ask that you please respect the Inn and belongings in it. Damages incurred to the Inn and/or your Suite during your stay, i.e., furnishings, overflowing of a shower or Jacuzzi, stained bed linens or towels, rugs, lost/missing items etc will be charged to your credit card on file ~ the innkeeper determines the charges which are non-negotiable and might vary depending on the actions taken ~ i.e. the need of a plumber, dry cleaning, total replacement of an item, etc.

• To ensure our guests enjoy their time with us, guests of booked guests must be approved by the innkeeper. No additional guests may stay on premises past 10pm or be under the age of 18.

No Smoking Policy

• There is a 100% No Smoking policy inside the Inn/your suite. Smoking is permitted on the decks/porches only. Be sure that smoke does migrate into your room from the deck or porch. There will be a $200.00 charge if any evidence of smoke is detected in the suite/cottage and you will be asked to leave.

• Refunds are not given for reservations that are canceled 14 days or less up to arrival. The balance will be charged at the time of cancellation and a non-transferable gift certificate ( good for six (6) months) will be issued minus a $50.00 re-booking fee. The gift certificate may not be re-scheduled after it is made. If this occurs the value of the gift certificate is forfeited. Cancellation gift certificates may not be used in the months of June, October, November, Valentines Day, New Year's Eve, New Year's Day, holidays, or festivals/special events.
• Prior to 13 days of arrival, a refund /credit will be given minus a $50.00 re-booking fee (per Suite)

No-Show

• If you do not arrive for your reservation, i.e. no-show, the amount that has been paid is non-refundable and may not be used as a "balance" to re-schedule.

• If you reschedule your reservation with less than fourteen (14) days notice, you will be charged an $50.00 re-booking fee. If you reschedule your reservation more than once you will be charged a $99.00 re-booking fee.

• Heart of the Hills is one of the very few Inns who accepts a one-night stay. Your one night stay is paid in full at the time your reservation is made and is non-refundable if canceled. 

• There is no refund for an early departure of any sort regardless of the situation.

• If you must cancel or re-schedule your reservation due to inclement weather, your balance will be charged and you will be issued a non-transferable Heart of the Hills Inn voucher in the full amount of your reservation. Your voucher is valid for six (6) months and excludes June, October, November, Valentines Day, New Year's Eve, New Year's Day, holidays, or festivals/special events.

• We are not responsible for personal items left behind. Please check your Suite thoroughly when you are leaving.

• Packages require a 100% charge upon reservation ~ the charge is non-refundable.

• You are given one key to your suite on arrival. If your key is lost there is a $45.00 locksmith change to replace the key.

• While I am a BIG animal lover, out of the respect to my guests I restrict pets in the suites. Visit with me on this issue prior to booking.

• While I respect parents & their children, Heart of the Hills has the theme: relax, romance, refresh and somehow children do not fit in to that theme well.
• Children under the age of 12 are restricted. Please discuss this with the innkeeper prior to booking.